IT & Helpdesk Services

Would you like a Helpdesk that answers in 2 rings or less? At DocuLedger, we make customer service our priority. We have a full service center, all US-based. During daily business operations your staff may experience some challenges with technology and this is certainly not where you want their focus to be. From a phone call or an email your staff can get quick, effective, and friendly support so they can be back on to their more work specific tasks at hand. Our helpdesk staff is well trained and experienced in a variety of support issues and when appropriate, specific skill sets can be called upon to solve more unusual circumstances.

At DocuLedger, we standardize on hardware & software so that our customer service is familiar with it.

We Answer in Less Than 2 Rings

We Deliver an Exceptional Experience

Keep Your Systems Running

Issue Resolution

We Answer in Less Than 2 Rings

At DocuLedger, we strive to answer every call in 2 rings or less. We are your US-based, live-answer Service Desk with friendly technicians available Monday-Friday, from 6AM to 6PM MST (emergency after hours support is available for an additional fee).

We Deliver an Exceptional Experience

We are passionate about delivering an exceptional experience and want to be your one-stop shop for all your technology needs. We will remediate issues, provide advice for infrastructure changes and manage your technology vendor relationships.

Keep Your Systems Running

On a daily basis, we monitor the performance of all devices on your network, provide proactive maintenance to optimize your systems, and automate daily tasks like updates and patches. We also have technicians available to troubleshoot issues and answer your questions.

Issue Resolution

Software and services covered by the Service Desk include, but are not limited to:
• PC and network troubleshooting
• Desktop operating systems
• Productivity software suites (i.e. Microsoft Office)
• Email
• Browsers
• 3rd party software
• Virus/spyware removal
• File restoration

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